Returns & Refunds

Last updated: August 27, 2026. This return and refund policy applies to every Steel Harbor online order shipped to the United States. It is written so Google Merchant Center and customers can see, without logging in, whether we accept returns, the return window, the return method, return shipping costs, restocking fees, and refund timing.

We accept returns

Yes. We accept returns for defective products and non-defective products, including change of mind / buyer’s remorse, subject to the conditions below.

We do not offer exchanges of a different product for change of mind. If we sent the wrong item, we will send the correct item or refund you, at your choice.

Return window

You have 30 days from the date of delivery to request a return. The delivery date is the carrier’s first delivered scan, or the estimated delivery date if no scan exists.

To start a return, contact us before the 30-day window ends. We then give you 14 additional days to ship the package back to us.

Product condition we accept

For change of mind (non-defective) returns we accept new, unopened products only: factory-sealed hobby boxes, collector boxes, and packs in original packaging, unused, with the seal intact.

Opened boxes, opened packs, or products with a broken seal are not eligible for change-of-mind returns because sealed collectible card products cannot be restocked once opened.

Defective products, products we sent in error, and products damaged in transit are eligible even if the seal was broken to inspect the damage. You must include photos of the defect or damage.

None of the current Signal Series Year One products are marked final sale.

Return method

Returns are by mail only. We do not currently accept in-store or drop-off returns.

How to start a return:

Email contact@mulligangames.com or use the Contact form.
Include your order number, the product names, and whether the factory seal is intact.
We confirm eligibility and email the return mailing address. Return to: 445 York Rd, Warminster, PA 18974, United States (or the address we specify in that email).
Ship the product. Keep the carrier receipt and any tracking number.

Return labels: for change-of-mind returns, providing a shipping label is the customer’s responsibility. For defective, incorrect, or damaged-in-transit items, we provide a prepaid return label or reimburse documented return postage.

Return shipping cost

Change of mind / buyer’s remorse: the customer pays the cost of return shipping.
Defective, incorrect, or damaged-in-transit items: Steel Harbor pays the cost of return shipping.

Original outbound shipping is refunded only when the return is for a defect, an incorrect item, or damage in transit.

Restocking fee

There is no restocking fee.

Refunds

Refunds are issued to the original payment method only. We do not refund to a different card or as cash.

After we receive the returned product, we inspect it. Eligible returns are refunded within 5 business days after inspection. Your bank or payment provider may take additional time to post the credit.

If a change-of-mind return arrives opened, used, or missing parts, we may refuse the refund and, if you want the item back, ship it to you at your expense.

How this maps to Google Merchant Center

When you submit this store to Google Merchant Center, use these matching values:

Return policy URL: this page (/pages/returns-refunds)
Country: United States
Accept returns: yes, for defective and non-defective products
Accept exchanges: no (refund or replacement of the same item if we made an error)
Product condition: new / unopened for change of mind; defective items as described above
Return window: 30 days after delivery
Return method: by mail
Return label for change of mind: customer responsibility
Restocking fee: no cost
Refund processing time: 5 business days after we receive the return

Contact

Email: contact@mulligangames.com
Phone: +1 803-343-4484
Mailing / return correspondence address: 445 York Rd, Warminster, PA 18974, United States