Shipping Policy

Last updated: August 27, 2026. This shipping policy applies to every order placed on the Steel Harbor online store. It is written to match Google Merchant Center requirements for clear destination, cost, handling time, and transit time. The shipping cost shown in Shopify Checkout before you pay is the amount you will be charged. We do not add surprise shipping fees after checkout.

Where we ship

We currently ship only to the United States, including the 50 states and the District of Columbia. We do not ship internationally and we do not ship to US territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands).

If a destination cannot be shipped, Shopify Checkout will not complete a paid order to that address.

Shipping costs (United States)

All amounts below are in US dollars (USD) and must match the rates configured in Shopify Checkout.

Standard shipping to the contiguous United States: a flat rate of $6.99.
Free standard shipping: orders of $75.00 or more (before tax) to the contiguous United States.
Alaska and Hawaii: a flat rate of $14.99. Free-shipping thresholds do not apply to Alaska or Hawaii.

Shipping cost covers carrier charges and ordinary packing. Sales tax, where applicable, is calculated separately at checkout. There are no handling surcharges beyond the rates above.

The exact shipping cost for your order is displayed on the Shopify Checkout page before you place the order.

Order cut-off, handling time, and transit time

Google requires delivery estimates to include handling time and transit time. Ours are:

Order cut-off: 2:00 PM Eastern Time, Monday through Friday. Orders placed after the cut-off, or on a weekend or US federal holiday, start handling the next business day.
Handling time (processing): 1 to 3 business days after the order is placed (or after the next business day if placed after cut-off). Handling time ends when the carrier first scans the package.
Transit time, contiguous United States: 3 to 7 business days after the carrier scan.
Transit time, Alaska and Hawaii: 5 to 10 business days after the carrier scan.
Estimated total delivery, contiguous United States: 4 to 10 business days from the order date.
Estimated total delivery, Alaska and Hawaii: 6 to 13 business days from the order date.

These are estimates, not guaranteed arrival dates. Carrier delays, weather, and incorrect addresses can add time. Inventory shown on each product page is the quantity currently offered for sale.

Carriers and tracking

We ship with common US carriers such as USPS, UPS, or FedEx, depending on the package. When an order ships, Shopify sends a shipping confirmation email. If a tracking number is available, it is included in that email. If you cannot find that email, use the Track your order page.

PO boxes

We accept USPS-deliverable PO boxes. Delivery to a PO box may use USPS even if other orders use a different carrier.

Lost, stolen, or damaged shipments

If a shipment is marked delivered but you did not receive it, or it arrives damaged, email contact@mulligangames.com or call +1 803-343-4484 within 7 days of the delivery scan. Include your order number and, for damage, photos of the outer carton and the product. We will file a carrier inquiry and, as appropriate, replace the item, refund it, or wait for the carrier investigation. Damaged-on-arrival sealed product is covered under the Returns & Refunds policy as a defective shipment.

Cancellations before shipment

If an order has not yet been fulfilled, request a cancellation on the Cancel your order page, or email contact@mulligangames.com with the order number. There is no cancellation fee. If it has already shipped, the Returns & Refunds policy applies.

Contact

Questions about shipping: use the Contact page or email contact@mulligangames.com. Phone: +1 803-343-4484. Mailing address: 445 York Rd, Warminster, PA 18974, United States.